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SHIPPING AND RETURNS POLICY

QUINTAESENCIA – WELLNESS AND HEALTH

At Quintaesencia, we work to ensure that your shopping experience is comfortable, secure, and satisfactory. Below, we detail our shipping and returns policy applicable to all orders placed through our online store.

1. SHIPPING POLICY

1.1. SHIPPING AREAS

We ship to:

  • Spain (Mainland and Balearic Islands)
  • European Union countries
  • Other international destinations (subject to availability)

If your location does not appear available during checkout, you can contact us to explore alternative options.

1.2. DELIVERY TIMES

Estimated delivery times are:

  • Spain (Mainland): 2 to 5 business days
  • Balearic Islands: 3 to 7 business days
  • European Union: 5 to 10 business days
  • International shipping: 7 to 15 business days

These timeframes may vary during periods of high demand, promotions, or exceptional circumstances.

1.3. SHIPPING COSTS

Shipping costs:

  • Are calculated automatically during the checkout process
  • Depend on the destination and order volume
  • May be free for orders exceeding a minimum amount (when indicated on the website)

1.4. ORDER PROCESSING

  • Orders are prepared within 24 to 48 business hours
  • Shipments are not made on weekends or holidays
  • Once the order has been shipped, you will receive an email with tracking information

1.5. SHIPPING ISSUES

If your order has any issues:

  • Incorrect or incomplete address: the delay will be the customer's responsibility
  • Absence at delivery: the carrier will make additional attempts or manage pickup
  • Product damaged during transport: you must notify it within a maximum of 48 hours from receipt

2. RETURNS POLICY

2.1. RIGHT OF WITHDRAWAL

You have a period of 14 calendar days from receipt of the order to return it without justification.

To exercise this right:

  • You must notify it through the contact channels
  • Indicate the order number
  • Follow the instructions provided by our team

2.2. RETURN CONDITIONS

For the return to be accepted:

  • The product must be unused
  • It must retain its original packaging
  • It must include all accessories and original elements

Quintaesencia reserves the right to reject returns that do not meet these conditions.

2.3. RETURN COSTS

  • Return shipping costs are borne by the customer
  • In case of defective product or order error, Quintaesencia will assume these costs

2.4. REFUNDS

Once the product has been received and its condition verified:

  • The refund will be processed within 5 to 10 business days
  • It will be made using the same payment method used for the purchase

2.5. DEFECTIVE OR INCORRECT PRODUCTS

If you receive a defective or incorrect product:

  • You must notify it within a maximum of 48 hours from receipt
  • You will be offered a replacement at no additional cost or a full refund

2.6. EXCEPTIONS

Returns will not be accepted in the following cases:

  • Products used or damaged by the customer
  • Products that, for hygiene reasons, cannot be returned once opened (when applicable)
  • Personalized items or products made to order

3. PRODUCT EXCHANGES

Currently, Quintaesencia does not offer direct exchanges.

If you wish to change a product:

  1. You must request a return
  2. Place a new order with the desired product

4. CONTACT

To manage any shipment, return, or issue, you can contact our customer service team through the channels available on the website.